Hookatch – Terms of Sale
Last updated: March 13, 2026
1. Company
These Terms of Sale govern purchases made on the website hookatch.com.
The website is operated by:
EUDROMIA
61 rue du Président Vincent Auriol
59100 Roubaix – France
Email: contact@hookatch.com
2. Products
The website sells products related to the Hookatch sport/game (flying rings, hooks, accessories, and related items).
Product descriptions and images are provided as accurately as possible. However, minor differences may exist between images and final products.
3. Prices
Prices are displayed in euros (€) and include applicable taxes unless otherwise stated.
Shipping costs are calculated and displayed during checkout.
The company reserves the right to change prices at any time, but products will be billed at the price applicable at the time the order is placed.
4. Orders
Any order placed on the website constitutes full acceptance of these Terms of Sale.
An order becomes final once:
- the cart is validated
- payment is confirmed
- a confirmation email is sent.
The company reserves the right to refuse or cancel any order in case of dispute with the customer, or suspected fraud.
5. Payment
Payment is due immediately upon ordering.
Payments may be made through the payment methods available on the website (credit card or other secure payment providers).
Transactions are secured via the payment provider used by the website.
6. Shipping
Products are shipped to the address provided by the customer during checkout.
Delivery times are provided for information purposes and may vary depending on the destination and carrier.
The company is not responsible for delays caused by carriers or circumstances beyond its control.
7. Pre-orders (if applicable)
Some products may be offered as pre-orders.
In such cases:
- an estimated shipping date is indicated on the product page
- production or logistics delays may occur.
Customers will be informed if significant delays occur.
8. Right of withdrawal
In accordance with European consumer law, customers have 14 days from the date of delivery to exercise their right of withdrawal.
To exercise this right, customers must contact:
contact@hookatch.com
Products must be returned:
- unused
- in their original packaging
- in good condition.
Return shipping costs are the responsibility of the customer unless otherwise specified.
Refunds will be issued within 28 days after receiving the returned product.
9. Defective products
If a product arrives defective or damaged, the customer should contact customer support as soon as possible with:
- a description of the issue
- photos of the product.
An appropriate solution will be proposed (replacement, refund, or another suitable resolution).
10. Liability
The company cannot be held liable for damage resulting from improper use of the products.
Hookatch products must be used responsibly and in a suitable environment.
11. Personal data
Information collected during orders is necessary for order processing and delivery.
For more details, please consult the Privacy Policy of the website.
12. Governing law
These Terms of Sale are governed by French law.
Any disputes will fall under the jurisdiction of the competent French courts unless mandatory legal provisions state otherwise.
Privacy policy
Last updated: March 13, 2026
This Privacy Policy explains how personal data is collected, used, and protected when you use the website hookatch.com (the “Site”).
1. Data Controller
The data controller responsible for processing personal data is:
EUDROMIA
61 rue du Président Vincent Auriol
59100 Roubaix – France
Email: contact[at]hookatch.com
2. Personal Data We Collect
We may collect the following types of personal data.
Information you provide directly
When you interact with the Site, you may provide:
- name
- email address
- shipping address
- billing information
- any information submitted through contact forms
- information provided when subscribing to a newsletter
Information collected automatically
When you browse the Site, certain technical data may be collected automatically:
- IP address
- browser type and version
- device type
- pages visited
- date and time of visits
- referring URLs
3. How We Use Your Data
Your personal data may be used for the following purposes:
- processing and fulfilling orders
- delivering purchased products
- communicating with you regarding orders or requests
- providing customer support
- sending newsletters or marketing communications (with your consent)
- improving the performance and usability of the Site
- preventing fraud and ensuring site security
- complying with legal obligations
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), personal data is processed on the following legal bases:
- Contractual necessity — to process orders and provide services
- Consent — for newsletters or marketing communications
- Legitimate interest — to improve the Site, ensure security, and analyze usage
- Legal obligations — for accounting, taxation, and regulatory compliance
5. Sharing of Data
Personal data may be shared with trusted third-party service providers when necessary to operate the Site, including:
- payment providers
- shipping and logistics providers
- website hosting providers
- analytics or marketing tools
- technical service providers
These third parties process personal data only for the purposes required to provide their services.
Personal data is not sold to third parties.
6. Data Retention
Personal data is kept only for as long as necessary for the purposes described above.
Typical retention periods may include:
- customer order data: duration of the commercial relationship and legal obligations
- marketing data: until consent is withdrawn or the user unsubscribes
- technical analytics data: limited retention period depending on the tool used
7. Your Rights
Under the GDPR, users have the following rights regarding their personal data:
- right of access
- right to rectification
- right to erasure (“right to be forgotten”)
- right to restrict processing
- right to object to processing
- right to data portability
To exercise these rights, you may contact the e-mail address mentioned above.
8. Data Security
Appropriate technical and organizational measures are implemented to protect personal data from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
9. Cookies
The Site will never use cookies. Free the Internet from cookies and cookies warnings!
10. Third-Party Links
The Site may contain links to third-party websites or services.
We are not responsible for the privacy practices of those websites.
Users are encouraged to review the privacy policies of those third-party services.
11. Changes to this Policy
This Privacy Policy may be updated from time to time.
The most recent version will always be available on the Site and indicated by the “Last updated” date at the top of this page.